Refund Policy

When to contact us

Please contact support if, for example:

• You believe the same purchase was charged more than once.
• A successful payment did not provide the purchased credits or access.
• A purchased feature could not be delivered or used because of a service problem.
• You believe a payment amount, product, credit deduction or recorded access period is incorrect.
• You wish to request a refund for a purchase, including unused credits or access, or have another purchase-related concern.

Listing these circumstances does not automatically approve or reject a refund. We review the verified payment, what was purchased, what was delivered, any service use and the circumstances of the request, together with applicable consumer rights. You do not need to provide a full card number or security code.

How to request help or a refund

1. Check that you are signed in to the account used for the purchase and review its payment history.
2. Contact Football Data Insights support on WhatsApp (opens in a new tab) at +86 18559208888.
3. Provide your account identifier, the order reference, purchase date, amount and currency, and a short explanation of the problem. A relevant service or analysis reference can help if the issue concerns a specific request.
4. Provide only necessary evidence and redact sensitive information from screenshots. Never send your full card number, card security code, sign-in code or bank verification code.

Support may ask for information needed to identify the correct order and verify account ownership. Submitting a request does not itself cancel an order, issue a refund or change a balance. We will explain the result of the review and any proposed correction.

Pending, declined or unconfirmed payments

A checkout page, a browser return or a pending bank authorization is not proof that a payment was captured. Credits and access are provided after the server verifies payment. A temporary authorization may need to be released by your bank rather than refunded by Football Data Insights.

If you are unsure whether you paid, check the order status or contact support before making another purchase. If your bank declines a payment or asks you to confirm it, use the bank’s official app or the telephone number on your card. Football Data Insights cannot override a bank’s authorization decision.

Service credits are different from payment refunds

A failed analysis or an export issue may involve a deduction, reversal or adjustment of website credits under the feature’s rules. An account credit adjustment is not a refund of money to your bank or payment card. If you believe either the service charge or the adjustment is incorrect, include the relevant request reference when contacting support.

AI output and match information are research tools, not guaranteed predictions. When reviewing a request, we distinguish a technical delivery or billing problem from dissatisfaction with a prediction or a sporting outcome. This distinction does not exclude any remedy you are entitled to under applicable law.

Subscriptions and export plans

The current football subscription, basketball subscription and monthly data export products provide 30 days of access under the selected product’s terms. They use one-time payments and do not automatically renew, so there is no recurring renewal to cancel.

Leaving the website, signing out or choosing not to use remaining access does not itself create a refund request or alter the recorded expiry. Contact support if you want us to review unused access, unavailable service or an incorrect access period. Any approved refund or correction will take account of the specific purchase and applicable rights.

Approved refunds

Where a payment refund is approved, it is processed through the original payment provider to the original payment method, subject to that provider’s refund process. The time it takes to appear depends on the provider and your bank; we do not promise a fixed bank posting time.

Any related correction to credits or access will be explained for the affected purchase. We do not require you to make another payment to receive an approved refund. If a dispute is already being handled by your bank or payment provider, tell support so that the same payment is not handled inconsistently.

Your statutory rights

Consumer rights and remedies can depend on where you live and the circumstances of the purchase. Nothing in this policy excludes or limits a right that cannot lawfully be excluded. We have not set a universal refund-request deadline or a blanket rule that all digital purchases are non-refundable.